Baktriana Shipping Policy

Updated November 4, 2020

Timeframe 

Delivery timeframe depends on a multitude of factors , including your preferences during checkout for delivery type.

The location of the vendor and the estimated delivery timescale is displayed on each vendor’s product page and during checkout 

Standard domestic delivery - where the vendor country and the delivery country are the same, takes approximately 2-5 days from dispatch. Typically, the standard delivery option doesn’t provide tracking or a proof of delivery service. 

Standard international delivery - where the vendor country and the delivery country are not the same, takes approximately 5-14 business days from dispatch. Typically, the standard delivery option doesn’t provide tracking or a proof of delivery service. 

Express domestic delivery - where the vendor country and the delivery country are the same), takes approximately 1-2 business days from dispatch. Typically, the express delivery options provide a tracking and proof of delivery service. 

Express international delivery - where the vendor country and the delivery country are not the same, takes approximately 3-7 business days from dispatch. Typically the express delivery options provide a tracking and proof of delivery service. 

A signature may be required on receipt. 

Where different delivery options are available, you’ll be able to make your selection during the checkout process. As a multi-vendor retail platform, we provide multiple vendor cart checkout, so different rates may apply per vendor. 

Please note as with any delivery service, timescales are estimates, cannot be guaranteed and don’t include customs clearing times beyond our control. Specifically, for deliveries to Specifically for deliveries to outside Europe and the USA, please allow additional time due to delays with the international customs and postal services. 


Covid 19 may also lead to delays effecting delivery.

Delivery costs 

Delivery charges depend on many factors, including the choices you make during checkout for delivery method. 

Delivery prices shown on our product pages and at checkout assume delivery within the country of the Baktriana website that you are viewing. For example, if you are browsing Baktriana India the delivery prices displayed are applicable for delivery within India. If you change the delivery country destination during checkout, then the charges will be updated accordingly.

If you have an account, you can choose to change the delivery country for your account by:

  1. Logging into your account
  2. Selecting Your Account
  3. Selecting Personal details
  4. Updating the delivery country 

This will adjust the shipping costs on product information screens. 

Total delivery costs are displayed on the final page of checkout before you submit your order. Please note that it is important to select the correct delivery country during checkout, your order will be cancelled if the delivery address does not match the delivery country as the charges will have been incorrectly calculated. 

If any additional delivery surcharge fees occur with your order, such as if the weight of a product exceeds the courier allowance or delivery to a remote destination, we’ll contact you and you’ll be able to choose to proceed or cancel the order. 

Delivery address restrictions 

We currently ship to XXX countries:

EU, USA  (ADYEN DEPENDENT) 

We have to comply with national and international regulations governing the transportation of certain products to certain destinations. These country specific delivery restrictions mean that not all products are available for delivery to all destinations.

We only display products to you that are available for delivery in your country. 

We will only deliver orders to a pack station address where the registered billing address of the payment card were supplied during checkout.

Couriers 

Our vendors use a wide variety of leading global couriers and local postal services to deliver your orders depending on the origin and destination country and type of product. 

We are working on the ability to provide specific couriers

On arrival into your country, your package may be handed over to your local postal service and you may need to collect your package from a local pick up point.