Baktriana B.V. (Baktriana.com / Baktriana.Luxe)
Baktriana respects the privacy of its customers, business relations and users of its Websites. We make sure that any personal data Baktriana has obtained, is protected and treated confidentially. Your Personal Information may be processed and stored in The Netherlands under privacy laws of the EU (including the United States where visitors reside outside of the EU) where laws regarding processing of Personal Information may be less stringent than the laws in your country. Your Personal Information will not, however, be used or disclosed for purposes for which you have not given consent, or which are not permitted under applicable EU law.
Provided Personal Information: In general, we collect Personal Information that you submit to us voluntarily through Baktriana. We also collect information that you submit in the process of creating or editing your account and user profile on Baktriana. For example, our registration and login process require you to provide us with your full name, valid and current email address and password of your choice. When you personalize your profile and use the features of Baktriana, we will collect any information you voluntarily provide, and we may also request optional information to support your use of Baktriana, such as your birthday, gender and other demographic information. We collect information in the form of the content that you submit during your use of Baktriana, such as photos, reviews, ratings and other information you choose to submit. We may also collect information about you and your friends who use Baktriana, from any social network you may have connected from, in order to provide you with a more personalized experience. For instance, we may collect your user ID or profile information that you have permitted to be displayed through Baktriana in order to display you as a friend or in association with your profile and collections. When you purchase an item, you will need to submit your credit card or other payment information, which we may collect and store, so that our service providers can process your payment for the item. When you sign up for Baktriana or engage in other activities that we make available on Baktriana, we will collect the information designated along with such activity, which may include your contact information such as your address and phone number. We will also collect transactional information based on your activity on Baktriana, such as buying or any other information you provide to purchase an item. If you choose to sign up to receive information about products or services that may be of interest to you, we will collect your email address and other related information. Additionally, we collect any information that you voluntarily enter, including Personal Information, into any postings, comments, or forums of any Baktriana powered websites.
Baktriana may require you to submit additional personal information to authenticate yourself if we believe you are violating Baktriana policies, such as identification or a utility bill to verify your address. If you do not wish to share such information with us, you will be unable to complete any further transactions on Baktriana. We also collect information about your personal data and navigation behaviour on our Websites, and whether you found our Web Shop through one of our ad partners. Amongst this data is for example (but not limited to):
The data mentioned above is used for the following purposes:
The data mentioned above and your account information are used, among other things, for the following purposes:
The data is saved at least as long as you have an account with Baktriana.
Amongst other things, the above information is used to better understand Website Visitors, to load the correct Website and to show relevant ads.
Personal Information from 3rd Parties: We may receive Personal Information about you from other sources with which you have registered, companies who we have partnered with (collectively, "Partners") or other third parties. We may associate this information with the other Personal Information we have collected about you.
E-mail: If you send an e-mail to us, or fill out our "Feedback" form through Baktriana, we will collect your e-mail address and the full content of your e-mail, including attached files, and other information you provide. We may use and display your full name and email address when you send an email notification to a friend through Baktriana or the social network from which you have connected to Baktriana (such as in an invitation, or when sharing your content). Additionally, we use your email address to contact you on behalf of your friends (such as when someone sends you a personal message) or notifications from a social network or other website with whom you have registered to receive such notifications. We may use this e-mail address to contact you, for things such as notifications of limited-edition shop sales and other related information. You may indicate your preference to stop receiving further promotional communications as further detailed below.
We engage in remarketing to market our sites across the web. When a user visits our site, a cookie is placed on the user’s computer. Users with this cookie may be targeted across advertising networks to receive relevant advertisements.
"Internet protocol address" or "IP Address" is a number that is automatically assigned to your computer when you use the Internet. In some cases, your IP Address stays the same from browser session to browser session; but if you use a consumer internet access provider, your IP Address probably varies from session to session. We, or our service providers, may track your IP Address when you access Baktriana to assist with ad targeting.
Disclosure & Use of Information
In general, Personal Information you submit to us is used by us to provide you access to Baktriana; to improve Baktriana; to respond to your emails and other feedback; to provide customer service; to send you alerts, updates, administrative messages and otherwise facilitate your use of, and our administration and operation of, our Services; to monitor and analyse usage and trends; to resolve disputes; to better tailor the features, performance, and support of Baktriana; collect fees; to offer you additional information, opportunities, promotions and functionality from us, our partners or our advertisers at your request; and for any other purpose for which the information was identified at the time of collection. Additionally, we do share your content preferences and other information with the social network with which you have connected to Baktriana, along with those companies and persons you have asked us to share your information with.
By using Baktriana and providing us with your Personal Information, you understand and agree that we may disclose your Personal Information if we believe in good faith that such disclosure is necessary to: (i) satisfy any applicable law, regulation, legal process or governmental request, (ii) enforce the Baktriana Terms, including investigation of potential violations hereof, (iii) detect, prevent, or otherwise address fraud, security or technical issues, (iv) respond to user support requests, or (v) protect the rights, property or safety of Baktriana, its users and the public. You hereby consent to us sharing your Personal Information under the circumstances described herein.
Baktriana may also be required to disclose an individual’s Personal Information in response to a lawful request by government officials, including to satisfy law enforcement or national security requirements.
Ability of Others to View Information: Helping you to protect your information is a vital part of our ethos. It is up to you to make sure you are comfortable with the information you choose to provide us and the information you choose to publish. You understand that when you use Baktriana, certain information you post or provide through Baktriana, such as your name, profile, comments, collections and reviews, may be shared with other users and posted on publicly available portions of Baktriana, including without limitation, social media applications and other public fora in which you choose to participate. Please keep in mind that if you choose to disclose Personal Information when posting comments or other information or content through Baktriana, this information may become publicly available and may be collected and used by others, including people outside the Baktriana collective websites and areas of activity. We will not have any obligations with respect to any information that you post to parts of Baktriana that are available to others and recommend that you use caution when giving out personal information to others through social media networks or otherwise.
Choices Regarding Personal Information: We offer you choices regarding the collection, use, and sharing of your Personal Information. You have a right at any time to stop us from contacting you for marketing purposes. When you receive promotional communications from us, you may indicate a preference to stop receiving further promotional communications from us and you will have the opportunity to "opt-out" by following the unsubscribe instructions provided in the promotional email you receive or by contacting us directly [email protected]. You can object to the use of your personal data free of charge. Your objection to the use of your personal data can be directed to our customer service via email or in writing. Within four weeks you will receive an answer from Baktriana
You have the right to request a copy of the Personal Information that we hold about you. If you would like a copy of some or all of your Personal Information, please contact us directly [email protected]. We want to make sure that your information is accurate and up-to-date. You may ask us to correct or remove information which you think is inaccurate. You may change any of your profile information by editing it in the profile settings page. You may ask us to stop processing your information or delete your information by contacting us, [email protected]. We will delete that information within a commercially reasonable period of time unless prevented from doing so by applicable law.
European Union Residents & GDPR
Baktriana complies with all applicable privacy laws and regulations that apply to residents of the EU. Residents of the European Union (“EU”) may only use our Services after providing Baktriana your freely given, informed consent for Baktriana to collect, transfer, store, and share your Personal Data, as that term is defined in the EU’s General Data Protection Regulation (“GDPR”).
Baktriana is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission and the EU.
You have the right to obtain our confirmation of whether we maintain personal information relating to you. Upon request, we will provide you with access to the personal information that we hold about you. You may also correct, amend, or delete the personal information we hold about you. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data, should direct their query to [email protected]. If requested to remove data, we will respond within a reasonable timeframe (normally no more than 4 weeks).
Rights to access your Personal Information may be restricted in exceptional circumstances, including, but not limited to, when the burden or expense of providing this access would be disproportionate to the risks to your privacy in the case in question, or when the rights of persons other than you would be violated by the provision of such access. If we determine that your access should be restricted in a particular instance, we will provide you with an explanation of our determination and respond to any inquiries you may have.
We will also provide an individual opt-out or opt-in choice before we share their Personal Information with third parties other than our agents, or before we use it for a purpose other than which it was originally collected or subsequently authorized. To limit the use and disclosure of your personal information, please submit a written request to [email protected].
Baktriana’s accountability for Personal Information that it receives and subsequently transfers to a third party unless Baktriana proves that it is not responsible for the event giving rise to the damage.
Baktriana commits to resolve complaints about your privacy and our collection or use of your personal information transferred to the United States. European Union and Swiss individuals’ inquiries or complaints should first contact Baktriana’s Chief Marketing Officer (CMO), Dr. Frank Dzokoto at [email protected].
If you reside in California you are entitled to exercise certain rights outlined in the California Consumer Protection Act. You have the right to obtain our confirmation of whether we maintain personal information relating to you.
Upon request, we will provide you with access to the personal information that we hold about you. You may also correct, amend, or delete the personal information we hold about you.
An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data, should direct their query to CMO, Dr. Frank Dzokoto at [email protected].
If requested to remove data, we will respond within a reasonable timeframe. Baktriana will not and may not discriminate against you for exercising these rights.
Regarding Individuals Under the Age of 18 & Minors
No matter where they live, individuals under the age of 18 are not permitted to use Baktriana and we do not intentionally collect or maintain Personal Information from those who are under 18 years old. Protecting the privacy of minors is very important to us. Thus, if we obtain actual knowledge that a user is under 18, we will take steps to immediately remove that user's Personal Information permanently from our databases. We always recommend that minors under the age of 18 obtain their parent’s permission before submitting any information over the internet.
In some countries the consent age that you may be legally able to use our service may be 13, 14, 15, 16, or 17 years of age. By using Baktriana, however, you are either (i)_representing that you are at least 18 years old; (ii) that you are at least 18 years old and have a parent’s or guardian’s permission over the age of 18 to use Baktriana; or (iii) if you reside in a country with an different age of consent that you are at least the appropriate number of years old and have a parent’s or guardians permission with the appropriate age of consent to use Baktriana.
We are committed to protecting the security of your Personal Information. We use a variety of industry-standard security technologies and procedures to help protect your Personal Information from unauthorized access, use, or disclosure. Even though we have taken significant steps to protect your Personal Information, you acknowledge that no company, including us, can fully eliminate security risks associated with Personal Information.
Contact and Revisions